Jessica Pettitt, CSP
Saturday, 17 November | 3:30 p.m. - 4:30 p.m.
Every meeting and event has a group of stakeholders, staff, and volunteers who must foster effective communication through conflict, change, and crisis. With increased comfort and confidence, you can be prepared to hold and encourage others to have the challenging conversations that lead to better collaboration and teamwork. Developing a culture based on listening, speaking up, and taking responsibility builds teams of cooperation for the short- and long-term.
- Improving Listening Skills during difficult conversations or conflict;
- Asking better questions through your conscious and unconscious bias; and
- Taking responsibility for who and how you show up in relationship with key stakeholders, leaders, colleagues, etc.